FAQs
How much is shipping?
Shipping costs £4.99 on orders under £80.
Shipping fees are calculated at checkout before payment.
Is there free shipping?
Yes, free shipping may be available on orders over £80, depending on your location and current promotions.
How long does it take to get my products?
Orders typically arrive within 8–10 business days after dispatch. Head to our Track Order section to see your orders.
Delivery times may vary slightly depending on your location and customs processing for international orders.
Do you ship internationally?
Yes, we ship internationally.
International delivery times may vary depending on destination and local customs.
Returns & refunds
What is your return policy?
You have 14 days from receiving your order to request a return.
To start a return, please email us with:
Your order receipt
The reason for the return
All return requests must be approved before items are sent back.
What is your exchange policy?
At this time, we do not offer direct exchanges.
If you’d like a different item or size, please request a return (within 14 days) and place a new order once approved.
Do you offer refunds?
Yes, refunds are available for eligible returns that meet our return conditions.
Refunds are processed once the returned item has been received and inspected.
How long after I complete a purchase can I ask for a refund?
You may request a refund within 14 days of receiving your order.
Requests made outside of this window may not be eligible.